Retail THROUGH A HOSPITALITY LENS
Bringing Hospitality Thinking to the heart of your retail experience.
As people visit physical stores less, each interaction is becoming even more valuable.
By designing your store experience through a hospitality lens, you ensure that the connections, stories and exceptional service standout, winning the hearts and minds of your guests.
The Power of Hospitality Thinking at Retail
Hospitality Thinking transforms shops into experiences, where every touchpoint - from the layout to the staff interactions - feel natural, intentional and inviting. Our guest-centric design approach resonates across all industries, bringing a true hospitality mindset that gives your stores the edge.
Core Retail Services
We work alongside you to craft retail spaces that inspired by hospitality. From shaping big-picture strategies to refining every in-store detail, we create destinations customers don’t forget.
Strategy
Experience Strategy
Guest Journey Mapping
Service Design
Staff Principles
Concept Development
Brand
Brand Creation & Identity
Visual Language Development
Naming & Messaging
Brand Guidelines
Comms
Campaign Strategy & Planning
Content Creation
Social Media Activation
Marketing Collateral Design
Digital & Print Ad Design
Interiors
Interior Concept Design
Space Planning & Layout Optimisation
Material & Finish Selection
Furniture
Fixtures & Equipment (FF&E) Design
F&B
F&B brand activations
Menu strategy
Concept development
Interior design
Marketing Support
F&B Activations at Retail
F&B activations are a way to invite guests to experience your brand story like never before.
By blending a hospitality mindset with retail design, we transform the in-store experience, driving footfall, boosting dwell time, and creating ways to experience your brand story like never before.
Some of Our Retail Success Stories
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Why Work With Keane
Guests, Not Customers
We create spaces that prioritise comfort and connection, ensuring every customer feels welcome and valued
Empowered Staff Experiences
Great service starts with great design. We optimise layouts to help staff deliver seamless, personalised interactions
Immersive Brand Environments
Retail spaces are no longer just transactional. We design environments that tell your story, inviting customers to explore and engage
Memorable Moments That Last
We believe that the small details are the big details, creating lasting impressions, building loyalty and inspiring repeat footfall
Ready to Transform Your Retail Space?
Get in touch with us today to discuss how the power of Hospitality Thinking could enhance your next project.
FAQs
What does a retail design agency do?
A retail design agency specializes in creating functional and aesthetically pleasing retail spaces. This includes layout planning, interior design, branding, and customer experience enhancement. The goal is to create environments that attract customers, enhance their shopping experience, and drive sales.
How does Keane approach retail design projects?
Keane begins each project by understanding your brand, audience, and operational needs. We then develop a strategic plan through the power of Hospitality Thinking. Our team collaborates closely with you throughout the process to ensure the final design aligns with your vision and goals.
What are the key elements of successful retail design?
Successful retail design includes a well-thought-out layout, effective use of space, appealing visual merchandising, and a cohesive brand identity. Lighting, signage, and the overall ambiance also play crucial roles in creating an inviting and memorable shopping experience.
How long does a typical retail design project take?
The timeline for a retail design project varies depending on its scope and complexity. Generally, projects can take anywhere from a few months to over a year. During the initial consultation, Keane provides a detailed timeline tailored to your specific project.
How can Keane ensure that your retail design meets the specific needs of your customers?
We ensure that the design meets the specific needs of your customers by thoroughly understanding your brand, audience, and goals from the outset. Our collaborative process involves regular communication and feedback to ensure that every design element aligns with your vision and operational goals. This personalised approach guarantees a final product that exceeds expectations.