Since we were founded in 1995, we’ve always understood the importance of customer experience. Meaningful experiences are what turn a simple visit into a long-lasting memory. Turn a first-time customer into a loyal advocate. And separates those that focus purely on delivery from developers, operators and brands who are truly people centric.
That experience is felt in the offer, the look and feel, the communication and, of course, the physical environment you interact with. It’s all these things that build a deep customer connection and why we believe, above all else, Experience Matters.
We always strive to create unique and innovative experiences, but always grounded by the right data, insights and strategic approach to deliver the very best outcome for our clients and their customers. Because there is no point in creating something amazing, if it’s not the amazing you need.
We’ve always worked that way; consulting and creating for our clients all over the world. With consultative thinking driving our creative solutions, we look at the big picture; deep diving with clients to inform them on their business, brand and experience.
Simply put, think of us as the perfect blend of methodology, insight and creativity, with decades of collective experience in strategy & design, delivering inspired ideas and concrete results for our clients.
It's always mattered to us...
“In the mid 90s, Aidan and Lou set up Keane as a design business to channel what they loved doing – running club nights that brought joy to a dedicated following in Birmingham, UK. Through this ‘promoter’ perspective they learned how memorable experiences, empathetic branding, cool & curious environments combined with a great product could hook in a loyal crowd.
I joined from adland in the late 90s and together we set out on a mission to bring rich and connective brand experiences to the UK’s high streets. Over 20 years later and after the untimely passing of Aidan in 2017, the Keane name is now synonymous with world-class thinking and design across F&B, hospitality, retail and more.”
Jeremy Scarf, CEO
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We work with clients all over the world, and our people are from all over too. When it comes to where we work, you'll often find us on our travels with projects, with our clients in their venues or out there living it. The rest of the time you’ll find us in our two studio bases in Birmingham and Dubai.