Quintessential pubs, uniquely individual, consistently exceptional.
The challenge
In a market where dining out is becoming a special occasion and material costs are rising, the real question was: how do we spend smarter to maximise impact? Drinks-led areas needed to stay accessible and welcoming, while dining zones had to feel inviting and just that little bit special. By rethinking customer journeys, adapting zoning, and introducing a refreshed design scheme, we created spaces that work beautifully from an operations perspective, whilst still standing-out aesthetically.
Customer journey and zoning
A huge part of the process involved stepping into the customers’ shoes. From the approach by road or on foot (most rural spots attract the ramblers and walkers), to navigating the layout once inside – Every. Detail. Mattered.
External signage, lighting, and landscaping were all carefully considered, and of course the condition of the architecture itself.
Inside, zoning was the make or break in creating flow and comfort. Each venue was divided into three distinct spaces:
- Pub and Snug: Cosy and relaxed, with textures like wool and leather, deep tones, and intimate lighting. This area, near the bar, welcomes muddy boots, paws, and pint-holding hands.
- All Day: A bright, flexible space perfect for morning coffee or evening cocktails. The softer colour palette creates an inviting atmosphere for brunch or an after-work drink.
- Dining: The most formal area, featuring plush textures, decorative patterns, and larger tables. Pops of colour and a touch of elegance make this the perfect spot for enjoying a hearty meal.
The palette
The colour palette takes its influence from country traditions, comprising of light and fresh pastels through to strong earthy tones, complimented with a flash of rich, warm orange.
Through combining a collection of textures and prints, both in upholstery, feature wallpaper and even artwork, a depth is added to the palette, with variations made to align with each zone as above, whilst still maintaining a harmonious feel overall.
The results
The transformation speaks for itself. Kerb appeal has been dramatically improved (incredibly important for pubs especially), interiors now feel more welcoming, and revamped garden spaces add to the charm.
With refurbished guest areas and a refreshed menu from the catering team, each site has retained its individual character while achieving an exceptional standard.
Britain’s most loved country pubs
Looking ahead
We are proud to continue to play a part in creating spaces where guests can unwind, connect, and make lasting memories.